Nonviolent Crisis Intervention Training

Learn to organize your thinking about how behaviour escalates and how to respond appropriately during moments of chaos.

Change Culture, Behaviour and Relationship

By using Nonviolent Crisis Intervention training as part of a comprehensive crisis prevention and intervention plan, you can learn how to defuse challenging and disruptive behaviour before an incident escalates to a crisis situation to a crisis situation. Successful implementation leads to a change in organizational culture, a change in adult professional behaviour, and a change in staff relationships with both service users and stakeholders. These changes offer many benefits to your staff, your organization, and the individuals you serve.

With a focus on prevention, our core training program equips staff with proven strategies for safety defusing anxious, hostile, or violent behaviour at the earliest possible stage. It's been setting the standard for crisis prevention and intervention training for over 35 years, and can help your organization:

  • Reduce risk of injury
  • Comply with legislative mandates
  • Meeting regulatory / accreditation standards
  • Improve staff retention
  • Minimize exposure to liability
  • Promote Care, Welfare, Safety, and Security

Training Agenda include

  • CPI Crisis Development Model
  • Nonverbal, Paraverbal & Verbal Communication
  • Integrated Experience
  • Physical Intervention - Disengagement Skills
  • Postvention


Lenora Fletcher, Certified Instructor
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Forms or to schedule training at your facility can be provided. Our facility is at 2172 Coutlee Ave at Railyard Mall



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